OHANA CONNECT — PRIVACY POLICY
Effective Date: June 11, 2026
This Privacy Policy describes how Ohana Connect ("we," "us," or "our") collects, uses, and discloses your personal information when you visit myohanaconnect.com (the "Site"), join our business network, participate in the Ohana Card program, use our community commerce services, or opt into SMS communications from us.
Ohana Connect is a community-first business network operating in Siskiyou County, California. We are committed to protecting the privacy of our members and neighbors while building a sustainable local economy.
Fictitious Business Name Notice: "Ohana Connect" is a fictitious business name (DBA) operated in Siskiyou County, California.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). The types of Personal Information we collect include:
Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, and mobile phone number (when voluntarily provided for SMS communications or account purposes).
Internet or Network Activity Information: Pages visited on our Site, links clicked, referring URLs, browser type and version, device type, operating system, and general usage patterns.
Commercial Information: Records of memberships purchased (tiered levels), Ohana Card usage, transaction history, and business directory listings.
Professional or Employment Information: Business name, industry category, professional certifications, and referral history.
Financial Information: Payment card numbers or bank account information (processed securely through third-party merchant processors; we do not store full credit card numbers on our local servers).
SMS Consent Information: If you opt into our SMS messaging program, we collect your mobile phone number and a record of your consent, including the date, method, and scope of your opt-in.
2. How We Collect Your Information
We collect information through:
Direct Interaction: When you register for a membership, sign up for the Ohana Card, list your business in our directory, submit or update listing details, or attend a networking event.
SMS Opt-In: When you voluntarily provide your mobile phone number and indicate your consent to receive SMS communications — through our website forms, chat widget, or in person at a community event.
Automated Technologies (Cookies and Tracking): As you navigate the Site, we use cookies and similar tracking technologies (such as web beacons and pixel tags) to collect data about your device, browser, and browsing behavior on our Site. Cookies are small data files stored on your device that help us:
Keep your session active while you navigate the Site
Understand how visitors find and use our Site (analytics)
Improve Site functionality and user experience
Remember any preferences you have set
Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to notify you when a cookie is being sent. Please note that some features of our Site may not function properly if cookies are disabled. We do not use cookies to track you across unaffiliated third-party websites.
Referral System: Information provided by other members through our community referral network (for example, a member submitting your contact information so you can receive a referral introduction).
Ohana Card Offers & Redemptions: If you choose to participate in the Ohana Card program, we may collect information related to offer preferences, sign-ups, and redemptions/usage to provide the program, prevent abuse, and improve the experience.
3. Use of Your Information
We use the information we collect to:
Maintain and display the Ohana Connect Business Directory (including verifying, formatting, and updating member listings).
Facilitate the Ohana Card network and exclusive member offers, including administering offer sign-ups and tracking redemptions/usage to operate the program.
Process monthly membership dues and manage account renewals.
Coordinate monthly networking events and community referrals, including sharing contact details as needed to connect members with potential customers or other members.
Send SMS messages to contacts who have opted in, including membership updates, event reminders, Ohana Card offers, community news, and customer care communications.
Communicate with you about membership, events, offers, service updates, and community notices (you can opt out of non-essential marketing communications at any time).
Calculate and facilitate contributions to Ohana Malamalama, our sister mission for affordable housing and family stability.
Detect, prevent, and respond to fraud, harassment, abuse, or security incidents impacting our community and services.
Comply with applicable legal obligations, including the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA).
4. Sharing and Disclosure of Information
We do not sell your Personal Information. We share your information only in the following ways:
SMS Opt-In Data: We do not sell, rent, share, or disclose your SMS opt-in information — including your mobile phone number collected for the purpose of receiving SMS messages — to any third parties, affiliates, marketing partners, Ohana Card participating merchants, or any other outside organization for their own marketing or promotional purposes. Your consent to receive SMS communications from Ohana Connect applies solely to messages sent directly by Ohana Connect.
Public Directory: If you are a member business, certain business information (such as business name, category, general location, website, and business contact details you choose to publish) may be displayed publicly to facilitate local commerce and referrals. You are responsible for ensuring any information you submit for a public listing is information you are comfortable making public.
Referrals & Introductions: When you participate in our referral system, we may share relevant contact and business information with other members (and/or with the prospective customer) to facilitate the introduction.
Ohana Card Program (Exclusive Offers): If you opt into the Ohana Card program, we may share limited information as needed to administer offers (for example, confirming eligibility or tracking a redemption/usage). We do not share your Personal Information with participating businesses for their own independent marketing unless you separately consent or initiate contact with them.
Service Providers: We share data with trusted third parties who perform services for us, such as payment processing, email communications, SMS message delivery, analytics, and website hosting. These providers are permitted to use Personal Information only to perform services for us and are not authorized to use it for their own marketing purposes.
Mission Transparency: We may share aggregate, non-identifying data regarding the total impact of membership fees on the Ohana Malamalama housing fund.
Legal Requirements & Safety: We may disclose information if required by law, or if we believe in good faith that disclosure is necessary to protect the rights, safety, and security of our community members, the public, or our services (including responding to harassment, threats, fraud, or illegal activity).
5. SMS Communications
Ohana Connect operates a voluntary opt-in SMS messaging program. This section explains specifically how we handle your information in connection with SMS:
How We Collect SMS Consent: We collect your mobile phone number and SMS consent when you: (a) voluntarily submit a website form with the SMS consent checkbox checked; (b) interact with our chat widget and provide your number with consent; or (c) provide written or verbal consent at an in-person community event.
What We Send: Opted-in contacts may receive text messages related to membership updates, event reminders, Ohana Card offers, community news, and customer care.
Message Frequency: Message frequency varies. You may receive up to 4–8 messages per month.
Message and Data Rates: Standard message and data rates may apply based on your carrier and plan. Ohana Connect is not responsible for carrier charges.
Opting Out: You may opt out at any time by replying STOP to any text message. You will receive one final confirmation, and no further messages will be sent unless you choose to re-enroll. You may also opt out by emailing [email protected].
Help: Reply HELP to any SMS message for assistance, or contact us at [email protected].
No Third-Party Sharing: We do not sell, share, or disclose SMS opt-in data — including mobile phone numbers collected for SMS purposes — to any third party for marketing use. This commitment applies to all outside parties, including affiliate partners, Ohana Card merchants, and Ohana Malamalama.
6. California Privacy Rights
Under the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA), California residents have specific rights:
Right to Know: You may request disclosure of the specific pieces of personal information we have collected about you.
Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions (such as maintaining active membership records).
Right to Opt-Out: While we do not sell data, you may manage your visibility in our public directory through your account settings.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights (for example, by denying services, charging different prices, or providing a different level or quality of services), subject to what is reasonably necessary to provide the services you request.
How to Submit a Request: Contact us using the information in Section 9. We may need to verify your identity before completing certain requests.
7. Security
We implement commercially reasonable security measures to protect your information. We also take practical steps to reduce the risk of unwanted contact, harassment, or misuse of personal details. For example, we may use registered agent services and/or commercial mail receiving services for administrative correspondence and privacy. This does not change our commitment to lawful operation — our legal filings and compliance obligations are maintained in accordance with Siskiyou County and the State of California requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our community operations or legal requirements. We will notify members of any significant changes by posting the new policy on this page and updating the "Effective Date."
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Ohana Connect (a fictitious business name (DBA) operated in Siskiyou County, California)
PO Box 361
Mount Shasta, CA 96067
Email: [email protected]
Website: myohanaconnect.com
